Refund policy

Refund Policy

At Norse 4, customer satisfaction is our priority. We offer a 30-day refund policy to ensure you are completely satisfied with your purchase.

Refund Eligibility

You may request a refund within 30 days of receiving your order, provided that:

  • The product is unused and in its original condition
  • All original packaging and materials are included
  • The product has not been damaged due to misuse or mishandling by the customer

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products
  • Products that show signs of wear or damage caused by the customer
  • Custom or personalized orders
  • Items purchased during final sale events

Refund Process

To request a refund, please follow these steps:

  1. Contact us at supportnorseorganics@gmail.com with your order number and reason for the refund
  2. Provide photos of the product and packaging if necessary
  3. Await approval from our team (typically within 24-48 hours)
  4. Ship the item back to us in its original packaging at your expense
  5. Once we receive and inspect the returned item, your refund will be processed within 7-10 business days

Refund Amount

Refunds will be issued to your original payment method. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Defective or Incorrect Products

If you received a defective or incorrect product, contact us immediately at supportnorseorganics@gmail.com. We will provide a prepaid return label and issue a full refund, including original shipping costs, once the item is received and verified.

Questions?

For refund inquiries, please reach out to our support team at supportnorseorganics@gmail.com. We will respond within 24-48 hours.